Privacy Policy

Last Updated: July 2026

Introduction

Happy Hearing ("we," "us," or "our") values and respects your privacy. When you use our services, we may collect and process certain information about you. This Privacy Policy explains how we collect, use, store, and share such information when you use our services, as well as the ways in which you can access, update, control, and protect your personal information.This Privacy Policy is closely related to the Happy Hearing services you use. We encourage you to read it carefully and make informed decisions, where appropriate, in accordance with the guidance provided in this Privacy Policy. We have made every effort to explain the technical terms used in this Privacy Policy in a clear and concise manner and, where appropriate, provide additional explanations to facilitate your understanding.

By using or continuing to use our services, you acknowledge and agree that we may collect, use, store, and share your information in accordance with this Privacy Policy.

If you have any questions about this Privacy Policy or related matters, please contact us at sam@happyhearing.com.cn.

Information We May Collect

When providing our services, we may collect, store, and use the following information related to you. If you choose not to provide certain information, you may be unable to register as a user, access certain services we provide, or fully benefit from the intended functionality of those services.

Information You Provide

• We may collect information that you voluntarily provide to us, including:Personal information you provide when registering an account or using our services, such as your phone number, email address, and other contact information.
• Information you share with other parties through our services, as well as information you store while using our services.

Information Shared About You by Others

• We may collect information about you that is shared by other users when they use our services.

Information We Collect Automatically

When you use our services, we may automatically collect certain information, including:

• Log Information,We may automatically collect technical information through cookies, web beacons, or similar technologies, including:
• Device or software information, such as configuration details provided by your mobile device, web browser, or other applications used to access our services, your IP address, operating system version, device model, and device identifiers.
• Information relating to your use of our services, including search queries, visited social media page URLs, and other content or information you browse or request while using our services.
• Information about mobile applications (Apps) and other software that you have used, as well as information regarding your use of those applications and software.
• Communication information generated through our services, such as the accounts you communicate with, the time, date, duration, and data associated with those communications.
• Metadata contained in content you share through our services, such as the date, time, and location associated with photos or videos you capture or upload.
• Location Information,When you enable location services on your device and use location-based features of our services, we may collect information about your location, including:
• Geographic location information collected via GPS, Wi-Fi, or other technologies when you use our services on a location-enabled mobile device.
• Real-time location information provided by you or other users, such as the region specified in your account information, shared content indicating your current or previous location, or geotags embedded in photos shared by you or others.
• You may stop the collection of your location information at any time by disabling the location services on your device.

How We May Use Your Information

We may use the information collected during the provision of our services for the following purposes:

• To provide and maintain our services.
• To verify your identity, provide customer support, enhance security, prevent fraud, perform data archiving and backup, and ensure the security of our products and services.
• To develop new services and improve our existing services.
• To better understand how users access and use our services, enabling us to provide personalized experiences, such as language preferences, location-based settings, customized assistance, guidance, and other tailored services.
• To provide advertisements that are more relevant to your interests instead of generic advertisements.
• To evaluate and improve the effectiveness of advertising, promotional campaigns, and other marketing activities within our services.
• To perform software authentication and manage software updates.
• To invite you to participate in surveys relating to our products and services.

To provide you with a better user experience, improve our services, or for other purposes with your consent, and where permitted by applicable laws and regulations, we may combine information collected through one of our services with information collected through other services, either in an aggregated or personalized manner.For example, information collected while you use one of our services may be used in another service to provide you with specific content or to present information that is more relevant to you rather than general recommendations. Where the relevant service provides such options, you may also authorize us to use information collected and stored through that service for our other services.

How You Can Access and Control Your Personal Information

We will make every reasonable effort to adopt appropriate technical measures to ensure that you are able to access, update, and correct your registration information and other personal information you provide while using our services. Before allowing access to, updates, corrections, or deletion of such information, we may require you to verify your identity in order to protect the security of your account.

Information We May Share

Except in the circumstances described below, neither we nor our affiliates will share your personal information with any third party without your consent.

• We and our affiliates may share your personal information with our affiliates, business partners, and third-party service providers, contractors, and agents (such as communications service providers that send emails or push notifications on our behalf), who may be located outside your jurisdiction, for the following purposes:
• To provide our services to you;
• To fulfill the purposes described in the section titled "How We May Use Information";
• To perform our obligations and exercise our rights under the Happy Hearing Company Service Agreement or this Privacy Policy;
• To understand, maintain, and improve our services.

If we or our affiliates share your personal information with any of the above third parties, we will endeavor to ensure that such third parties comply with this Privacy Policy, as well as any other appropriate confidentiality and security measures that we require them to observe when processing your personal information.

• As our business continues to develop, we and our affiliates may engage in mergers, acquisitions, asset transfers, or similar transactions. Your personal information may be transferred as part of such transactions. We will notify you before your personal information is transferred.
• We or our affiliates may also retain, preserve, or disclose your personal information where necessary to:
• Comply with applicable laws and regulations;
• Comply with court orders or other legal processes;
• Comply with requests from competent governmental authorities;
• Fulfill purposes reasonably necessary to comply with applicable laws and regulations, safeguard the public interest, or protect the personal safety, property, or other legitimate rights and interests of our customers, ourselves, our group companies, other users, or our employees.

Information Security

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws and regulations.

We employ a variety of security technologies and procedures to help protect your information against loss, misuse, unauthorized access, or disclosure. For example, in certain services, we use encryption technologies (such as SSL) to safeguard the personal information you provide. However, please understand that due to technological limitations and the potential existence of malicious activities, no security measures can guarantee absolute security of information transmitted over the Internet. You acknowledge that the systems and communication networks you use to access our services may be subject to issues beyond our reasonable control.

Information You Share

Many of our services allow you to publicly share information not only with your own social network but also with all users of the relevant service. Such information may include content you upload or publish through our services (including personal information you choose to make public and any lists you create), your responses to content uploaded or published by others, as well as related location data and log information. Other users of our services may also share information relating to you, including location data and log information.In particular, our social media services are designed to enable you to share information with users around the world, allowing shared information to be transmitted broadly and in real time. Unless you delete the shared information, it will remain publicly available. Even after deletion, such information may continue to be cached, copied, or stored independently by other users or unaffiliated third parties beyond our control, or otherwise retained in the public domain by such users or third parties.

Accordingly, please exercise caution when deciding what information you upload, publish, or communicate through our services. In some cases, you may control the audience that can view your shared information through the privacy settings available in certain services. If you wish to remove information you have shared through our services, please follow the procedures provided in the applicable service-specific terms.

Sensitive Personal Information You Share

Certain categories of personal information may be considered sensitive personal information due to their nature, such as information relating to your race, religious beliefs, health, or medical condition. Sensitive personal information is subject to a higher standard of protection than other types of personal information.

Please be aware that the content and information you provide, upload, or publish while using our services (such as photographs relating to your social activities) may reveal your sensitive personal information. You should carefully consider whether you wish to disclose such sensitive personal information when using our services.

By using our services, you consent to the processing of your sensitive personal information in the manner and for the purposes described in this Privacy Policy.

How We Collect Information

We and our third-party partners may collect and use your information through cookies and web beacons and may store such information in log files.

We use our own cookies and web beacons to provide you with a more personalized user experience and improved services, including for the following purposes:

• Remembering your identity. For example, cookies and web beacons help us recognize you as a registered user or remember your preferences and other information you have provided to us.
• Analyzing your use of our services. For example, we may use cookies and web beacons to understand how you use our services, including the activities you engage in and which pages or features are most popular.
• Advertising optimization. Cookies and web beacons help us deliver advertisements that are more relevant to your interests instead of generic advertising.

For the purposes described above, we may aggregate and process non-personally identifiable information collected through cookies and web beacons and provide such statistical information to advertisers or other business partners to help analyze how users interact with our services and to support advertising services.

Our products and services may also contain cookies and web beacons placed by advertisers or other business partners. These cookies and web beacons may collect non-personally identifiable information relating to you for purposes such as analyzing users' interactions with the services, delivering advertisements that may be of interest to you, or measuring the effectiveness of advertising campaigns. The collection and use of such information by these third parties are governed by their own privacy policies rather than this Privacy Policy, and we are not responsible for their use of cookies or web beacons.

You may refuse or manage cookies and web beacons through your browser settings. Please note, however, that if you disable cookies or web beacons, you may not be able to enjoy the full functionality of our services, and certain features may not operate properly. You will also continue to receive advertisements, although they may be less relevant to your interests.

Advertising Services

We may use your relevant information to provide you with advertisements that are more relevant to your interests.

We may also use your information to send you marketing communications through our services, by email, or through other channels to offer or promote products and services provided by us or by third parties, including:

• Our products and services, as well as the products and services of our affiliates and business partners, including online media services, interactive entertainment services, social networking services, payment services, Internet search services, location and mapping services, software applications and related services, data management software and services, online advertising services, Internet financial services, and other social media, entertainment, e-commerce, information, and communication software or services (collectively, the "Internet Services").
• Products and services offered by third-party Internet service providers, as well as third-party products and services relating to food and dining, sports, music, films, television, live performances and other arts and entertainment, books, magazines and other publications, clothing and accessories, jewelry, cosmetics, personal health and hygiene, consumer electronics, collectibles, household goods, home appliances, home décor, pets, automobiles, hotels, transportation and travel, banking, insurance and other financial services, loyalty and rewards programs, and other products or services that we believe may be of interest to you.

If you do not wish for us to use your personal information for the advertising purposes described above, you may request that we stop using your personal information for such purposes by following the instructions provided in the relevant advertisements or within the applicable services.

Emails and Notifications We May Send.

Emails and Push Notifications

When you use our services, we may use your information to send emails, newsletters, or push notifications to your device. If you do not wish to receive such communications, you may unsubscribe or disable them by following the instructions provided or through your device settings.

Service-Related Announcements

We may send you service-related announcements when necessary, such as when a particular service is temporarily suspended for system maintenance. Because these announcements are not promotional in nature, you may not be able to opt out of receiving them.

Exceptions to This Privacy Policy

Our services may include or provide links to social media platforms or other services (including websites) operated by third parties. For example:

• You may use a "Share" button to share content through our services or use third-party authentication services to log in to our services. These features may collect information about you (including log information) and may place cookies on your device in order to function properly.
• We may provide links through advertisements or other features within our services that allow you to access third-party services or websites.

Such third-party social media platforms and other services may be operated either by the relevant third parties or, in certain cases, by us on their behalf. Your use of any third-party social media platform or other service (including any personal information you provide to such third parties) is governed by the applicable terms of service and privacy policy of the relevant third party, rather than the General Terms of Service or this Privacy Policy. We encourage you to read those terms carefully.

This Privacy Policy applies only to information collected by us and does not apply to services provided by third parties or their information handling practices. We are not responsible for the manner in which any third party collects, uses, or processes information you provide to them.

Use of Our Services by Minors

We encourage parents and legal guardians to supervise and guide individuals under the age of eighteen (18) in their use of our services. We recommend that minors ask their parents or guardians to read this Privacy Policy and seek their consent and guidance before submitting any personal information.

Scope of This Privacy Policy

Unless otherwise specified, this Privacy Policy applies to all of our services. Certain services may be subject to separate privacy policies that explain in greater detail how we collect and use information within those specific services. Such service-specific privacy policies form an integral part of this Privacy Policy. To the extent that a service-specific privacy policy conflicts with this Privacy Policy, the service-specific privacy policy shall prevail.

Unless otherwise defined herein, terms used in this Privacy Policy shall have the same meanings as those defined in the Happy Hearing Company Service Agreement.

Please note that this Privacy Policy does not apply to:

• Information collected by third-party services (including any third-party websites) that are accessible through our services; or
• Information collected by other companies or organizations that provide advertising services through our services.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. Any such revisions shall form part of this Privacy Policy.If any revision materially reduces your rights under this Privacy Policy, we will provide notice before the revised Privacy Policy becomes effective by posting a prominent notice on our homepage, sending you an email, or providing notice through other appropriate means.By continuing to use our services after the revised Privacy Policy becomes effective, you acknowledge and agree to be bound by the updated Privacy Policy.